Funeral Home Manager

Also called: Arranging Funeral Director, Funeral Home Director, Funeral Home General Manager, Funeral Home Location Manager, Funeral Home Manager

Varies

estimated salary

Funeral home managers plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

 

  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Offer counsel and comfort to families and friends of the deceased.
  • Negotiate contracts for prearranged funeral services.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  • Schedule work hours for funeral home or contract employees.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  • Explain goals, policies, or procedures to staff members.
  • Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Set prices or credit terms for funeral products or services.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  • Identify skill development needs for funeral home staff.
  • Attend or make presentations at community events to promote funeral home services or build community relationships.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
  • Interview and hire new employees.
  • Conduct market research and analyze industry trends.
Work Context
  • Telephone — 88% responded "Every day".
  • Contact With Others — 66% responded "Constant contact with others".
  • Electronic Mail — 88% responded "Every day".
  • Freedom to Make Decisions — 62% responded "A lot of freedom".
  • Structured versus Unstructured Work — 66% responded "A lot of freedom".
  • Coordinate or Lead Others — 76% responded "Extremely important".
  • Deal With External Customers — 74% responded "Extremely important".
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Work Activities
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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Detailed Work Activities
  • Establish interpersonal business relationships to facilitate work activities.
  • Analyze market research data.
  • Advise customers on technical or procedural issues.
  • Supervise employees.
  • Direct facility maintenance or repair activities.
  • Monitor organizational compliance with regulations.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Skills

Service Orientation
  • Actively looking for ways to help people.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
Social Perceptiveness
  • Being aware of others' reactions and understanding why they react as they do.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Speech Clarity
  • The ability to speak clearly so others can understand you.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Office suite software
  • Microsoft Office Hot Technology
Word processing software
  • Microsoft Word Hot Technology
Presentation software
  • Microsoft PowerPoint Hot Technology
  • funeralOne Life Tributes
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Education

Get started on your career:

Job Outlook

New job opportunities are less likely in the future.
Salary
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