Flight attendants monitor the safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

  • Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
  • Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
  • Administer first aid to passengers in distress.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
  • Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
  • Prepare passengers and aircraft for landing, following procedures.
  • Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
  • Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
  • Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
  • Announce flight delays and descent preparations.
  • Reassure passengers when situations, such as turbulence, are encountered.
  • Greet passengers boarding aircraft and direct them to assigned seats.
  • Inspect passenger tickets to verify information and to obtain destination information.
  • Assist passengers entering or disembarking the aircraft.
  • Operate audio and video systems.
  • Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
  • Take inventory of headsets, alcoholic beverages, and money collected.
  • Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
  • Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
  • Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
  • Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
  • Collect money for meals and beverages.
  • Heat and serve prepared foods.
  • Sell alcoholic beverages to passengers.
Work Context

Work Context information for this career will be available soon.

Work Activities
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
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Detailed Work Activities
  • Assist others during emergencies.
  • Provide transportation information to passengers or customers.
  • Inspect aircraft or aircraft components.
  • Provide first aid or rescue assistance in emergencies.
  • Receive information or instructions for performing work assignments.
  • Provide transportation information to passengers or customers.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
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Skills

Speaking
  • Talking to others to convey information effectively.
Service Orientation
  • Actively looking for ways to help people.
Social Perceptiveness
  • Being aware of others' reactions and understanding why they react as they do.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
  • The ability to speak clearly so others can understand you.
Problem Sensitivity
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Office suite software
  • Microsoft Office Hot Technology
Word processing software
  • Microsoft Word Hot Technology
Operating system software
  • Microsoft Windows Hot Technology
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