Automotive and Watercraft Service Attendants

Also called: Attendant, Auto Garage Attendant, Auto Self Service Station Attendant, Auto Service Station Attendant, Auto Servicer

Automotive and Watercraft Service Attendants

Varies

estimated salary

Automotive and watercraft service attendants service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, refill antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.

  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
  • Check tire pressure and levels of fuel, motor oil, transmission, radiator, battery, or other fluids, adding air or fluids as required.
  • Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
  • Clean parking areas, offices, restrooms, or equipment and remove trash.
  • Order stock and price and shelve incoming goods.
  • Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
  • Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.
  • Rotate, test, and repair or replace tires.
  • Prepare daily reports of fuel, oil, and accessory sales.
  • Clean windshields.
  • Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
  • Test and charge batteries.
  • Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
  • Provide customers with information about local roads or highways.
  • Operate car washes.
Work Context

Work Context information for this career will be available soon.

Work Activities
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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Detailed Work Activities
  • Collect fares or payment from customers.
  • Control pumps or pumping equipment.
  • Record sales or transactions data.
  • Clean facilities or work areas.
  • Clean machinery or equipment.
  • Provide transportation information to passengers or customers.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Operation and Control
  • Controlling operations of equipment or systems.
Time Management
  • Managing one's own time and the time of others.
Service Orientation
  • Actively looking for ways to help people.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Near Vision
  • The ability to see details at close range (within a few feet of the observer).
Trunk Strength
  • The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Data base user interface and query software
  • Data entry software Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology
Operating system software
  • Microsoft Windows Hot Technology
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