Word processors and typists Use word processors, computers, or typewriters to type letters, reports, forms, or other material from rough drafts, corrected copies, or voice recording. May perform other clerical duties as assigned.

  • Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
  • Check completed work for spelling, grammar, punctuation, and format.
  • File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update and delete documents.
  • Print and make copies of work.
  • Transmit work electronically to other locations.
  • Address envelopes or prepare envelope labels, using typewriter or computer.
  • Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter.
  • Gather, register, and arrange the material to be typed, following instructions.
  • Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.
  • Keep records of work performed.
  • Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
  • Search for specific sets of stored, typed characters to make changes.
  • Collate pages of reports and other documents prepared.
  • Reformat documents, moving paragraphs or columns.
  • Adjust settings for format, page layout, line spacing, and other style requirements.
  • Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
  • Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.
  • Manage schedules and set dates, times, and locations for meetings and appointments.
  • Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.
  • Transcribe stenotyped notes of court proceedings.
Work Context
  • Telephone — 100% responded "Every day".
  • Spend Time Sitting — 91% responded "Continually or almost continually".
  • Electronic Mail — 86% responded "Every day".
  • Contact With Others — 69% responded "Constant contact with others".
  • Face-to-Face Discussions — 83% responded "Every day".
  • Deal With External Customers — 64% responded "Extremely important".
  • Spend Time Making Repetitive Motions — 53% responded "Continually or almost continually".
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Work Activities
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
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Detailed Work Activities
  • Schedule appointments.
  • Proofread documents, records, or other files to ensure accuracy.
  • Sort mail.
  • Answer telephones to direct calls or provide information.
  • Distribute incoming mail.
  • Compile data or documentation.
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Knowledge

Clerical
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Skills

Reading Comprehension
  • Understanding written sentences and paragraphs in work related documents.
Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing
  • Communicating effectively in writing as appropriate for the needs of the audience.
Speaking
  • Talking to others to convey information effectively.
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Abilities

Near Vision
  • The ability to see details at close range (within a few feet of the observer).
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Speech Recognition
  • The ability to identify and understand the speech of another person.
Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Document management software
  • Adobe Systems Adobe Acrobat Hot Technology
Enterprise resource planning ERP software
  • Oracle PeopleSoft Hot Technology
Word processing software
  • Microsoft Word Hot Technology
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