Work With Work Group or Team — 61% responded "Extremely important".
Spend Time Making Repetitive Motions — 51% responded "More than half the time".
Impact of Decisions on Co-workers or Company Results — 61% responded "Very important results".
Frequency of Decision Making — 53% responded "Every day".
Deal With External Customers — 61% responded "Extremely important".
Telephone — 63% responded "Every day".
Freedom to Make Decisions — 44% responded "Some freedom".
Structured versus Unstructured Work — 38% responded "Limited freedom".
Coordinate or Lead Others — 41% responded "Very important".
Time Pressure — 35% responded "Once a week or more but not every day".
Spend Time Walking and Running — 38% responded "Never".
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 30% responded "Once a month or more but not every week".
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Apply cleansing or conditioning agents to client hair, scalp, or skin.
Administer therapeutic massages.
Provide medical or cosmetic advice for clients.
Apply solutions to hair for therapeutic or cosmetic purposes.
Maintain client information or service records.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
Actively looking for ways to help people.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
The ability to speak clearly so others can understand you.
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Manual Dexterity
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
