Passenger attendants provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
Provide boarding assistance to elderly, sick, or injured people.
Respond to passengers' questions, requests, or complaints.
Determine or facilitate seating arrangements.
Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
Perform equipment safety checks prior to departure.
Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
Greet passengers boarding transportation equipment and announce routes and stops.
Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
Explain and demonstrate safety procedures and safety equipment use.
Open and close doors for passengers.
Signal transportation operators to stop or to proceed.
Adjust window shades or seat cushions at the request of passengers.
Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
Work Context
Work Context information for this career will be available soon.
Work Activities
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Detailed Work Activities
Assist passengers during vehicle boarding.
Assist passengers during vehicle boarding.
Provide transportation information to passengers or customers.
Explain regulations, policies, or procedures.
Signal others to coordinate vehicle movement.
Verify information or specifications.
Record operational or production data.
Provide transportation information to passengers or customers.
Collect fares or payment from customers.
Provide transportation information to passengers or customers.
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Coordination
Adjusting actions in relation to others' actions.
Persuasion
Persuading others to change their minds or behavior.
