Parts Salespersons sell spare and replacement parts and equipment in repair shops or parts stores.

  • Receive and fill telephone orders for parts.
  • Fill customer orders from stock and place orders when requested items are out of stock.
  • Receive payment or obtain credit authorization.
  • Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
  • Prepare sales slips or sales contracts.
  • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
  • Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
  • Locate and label parts and maintain inventory of stock.
  • Mark and store parts in stockrooms according to prearranged systems.
  • Pick up and deliver parts.
  • Discuss use and features of various parts, based on knowledge of machines or equipment.
  • Examine returned parts for defects, and exchange defective parts or refund money.
  • Maintain and clean work and inventory areas.
  • Manage shipments by researching shipping methods or costs and tracking packages.
  • Advise customers on substitution or modification of parts when identical replacements are not available.
  • Place new merchandise on display.
  • Demonstrate equipment to customers and explain functioning of equipment.
  • Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
  • Repair parts or equipment.
Work Context
  • Telephone — 100% responded "Every day".
  • Contact With Others — 95% responded "Constant contact with others".
  • Deal With External Customers — 95% responded "Extremely important".
  • Work With Work Group or Team — 74% responded "Extremely important".
  • Freedom to Make Decisions — 61% responded "A lot of freedom".
  • Face-to-Face Discussions — 71% responded "Every day".
  • Importance of Being Exact or Accurate — 47% responded "Very important".
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Work Activities
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
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Detailed Work Activities
  • Explain technical product or service information to customers.
  • Monitor inventories of products or materials.
  • Arrange delivery of goods or services.
  • Clean work areas.
  • Analyze shipping information to make routing decisions.
  • Calculate shipping costs.
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Knowledge

Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
  • Talking to others to convey information effectively.
Reading Comprehension
  • Understanding written sentences and paragraphs in work related documents.
Service Orientation
  • Actively looking for ways to help people.
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Abilities

Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
  • The ability to read and understand information and ideas presented in writing.
Speech Recognition
  • The ability to identify and understand the speech of another person.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Document management software
  • Adobe Systems Adobe Acrobat Hot Technology
Graphics or photo imaging software
  • SmugMug Flickr Hot Technology
Enterprise resource planning ERP software
  • SAP Hot Technology
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