Cashiers receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions, and provide information on procedures or policies.
Help customers find the location of products.
Issue receipts, refunds, credits, or change due to customers.
Greet customers entering establishments.
Supervise others and provide on-the-job training.
Assist customers by providing information and resolving their complaints.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
Answer incoming phone calls.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
Offer customers carry-out service at the completion of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Keep periodic balance sheets of amounts and numbers of transactions.
Compute and record totals of transactions.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap currency and coins.
Weigh items sold by weight to determine prices.
Issue trading stamps and redeem food stamps and coupons.
Pay company bills by cash, vouchers, or checks.
Post charges against guests' or patients' accounts.
Request information or assistance using paging systems.
Process merchandise returns and exchanges.
Cash checks for customers.
Sell tickets and other items to customers.
Compile and maintain non-monetary reports and records.
Work Context
Contact With Others — 84% responded "Constant contact with others".
Deal With External Customers — 78% responded "Extremely important".
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Service Orientation
Actively looking for ways to help people.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Mathematics
Using mathematics to solve problems.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Speech Recognition
The ability to identify and understand the speech of another person.
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
The ability to speak clearly so others can understand you.
